English for Logistics & Freight Forwarding
25 x 90 Minute Module
The material in this course is NOT meant to teach the subject of logistics and freight forwarding, but to learn the terms and vocabulary in order to communicate in English.
After this course the participant has the opportunity to take the "TOEIC" — Test of English for International Communication.
The course embraces the following – and more as required:
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A quick review of the main forms |
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Introductions, greeting, good byes, small talk Entertaining business guests & being entertained |
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Getting goods moving A forwarding agency Modes of transport Working with partners Dealing with documents On track across Europe When things go wrong Sending goods overseas |
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Questioning and recommending, giving opinions, agreeing & disagreeing tactfully, interrupting, making requests |
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Principles of effective meetings and negotiations Useful phrases for chairing meetings Stages of a negotiation Styles of negotiations Role plays – Mini-Meetings |
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Principles of effective presentations, Ad hoc presentations |
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Writing reports, effective e-mails, filling out ex/import forms |
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Principles of effective telephoning – preparing calls, clarifying, dealing with complaints, your telephone voice |
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Insight into intercultural differences in thinking patterns around the world Concepts of contracts and time around the world Doing business in different cultures |