English for Production & Operations

25 x 90-Munute Module

The material used in this course is NOT meant to teach skills of the production and operations manager, but to learn the vocabulary used when dealing with these matters in English.

After this course the participant has the opportunity to take the "TOEIC" — Test of English for International Communication.

The course embraces the following – and more as required:

  • Tenses and grammar:
 A quick review of the main forms
  • Business Themes:
 The operations function
Corporate considerations & product/service division
Planning operations
Organizing operations
Quality management
HR management
  • Presentations:
 Principles of effective presentations
  • Meetings & Negotiations:
 Principles of effective meetings and negotiations
Useful phrases for chairing meetings
Phases of a meeting and negotiation
Negotiation styles – Harvard University style
Role plays – mini-meetings and negotiations
  • Communication Skills:
 Polite questions and requests, diplomatic language, persuasion techniques
  • Intercultural Skills:
 Insight into intercultural differences in thinking patterns around the world
Concepts of contracts and time around the world Doing business in different cultures
  • Case Studies:
 Authentic case studies in doing business globally