English for the Receptionist
The Receptionist is the “cover page” of every company
2-day Workshop or 12 x 90-minute Module
This course covers all the skills required by the receptionist. These people are the ‘cover page’ of every company and although, as we say in English: “Never judge a book by its cover’, we invariably do.
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A review of the main tenses |
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Introductions, greetings, goodbyes, small talk, giving directions, dealing with visitors |
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The receptionist’s duties, describing the organization – divisions, departments and responsibilities improving your ‚image’ |
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Writing effective emails – making reservations, confirming arrangements |
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Dealing with spelling and numbers, answering the phone, connection the caller, taking messages, your “Telephone Voice” |
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Asking polite questions, making polite requests, giving directions, apologizing, responding |